Shreejan Studios

Policies

Privacy policy

What personal data we collect, why, who processes it for us, how long we keep it, and how to reach our Grievance Officer.

Version [PLACEHOLDER: version, e.g. 2026-10-v1] · effective [PLACEHOLDER: effective date]

Draft: the highlighted values are not final yet. Message us if you need any of them before they are filled in.

1. Who we are

Shreejan Studios (trading as Shreejan Studios), Udyam [PLACEHOLDER: Udyam number (Admin → Settings)], 2nd Floor, Patel Tower, Besa Chouk, Nagpur, Maharashtra 440037.

For the data we collect from you on this site and as a business, we are the data fiduciary under the Digital Personal Data Protection Act, 2023.

2. Data we collect

  • Quote form: your name, mobile number and email, and what you choose (service, plan, pages or logins, business type, or your description of a custom app).
  • WhatsApp chats: your number, name and what you send us.
  • Payment records: amount, date, method and reference of what you paid us. We never see or store card or bank login details.
  • Website: no analytics or advertising cookies. If a page breaks, an error report with personal details removed is sent to Sentry.

3. Why we use it

To reply to you, prepare quotes, set up and support your service, bill you, and keep accounts as tax law requires.

4. Data we process for our clients

When a shop uses our software, the shop is the data fiduciary for its customers' data and we are its data processor. We use that data only to run the shop's software, on the shop's instructions.

Bills and payment links are shared from the shop's own WhatsApp through a WhatsApp link (wa.me).

Who processes personal data for us:

  • Supabase: database and file storage. Region: [PLACEHOLDER: region].
  • Vercel: website and app hosting. Region: [PLACEHOLDER: region].
  • Resend: sending quote and account emails. Region: [PLACEHOLDER: region].
  • Sentry: error reports, with personal details removed first. Region: [PLACEHOLDER: region].
  • Meta (WhatsApp Business Platform): [PLACEHOLDER: keep this row only if WhatsApp auto-bills are ever switched on for a shop; otherwise delete it]. Region: [PLACEHOLDER: region].

A shop's customers should contact that shop for their data requests; we help the shop answer them.

5. How long we keep it

  • Enquiries that do not become clients: [PLACEHOLDER: how long enquiries that don't become clients are kept, e.g. 2 years].
  • Client contracts, bills and payment records: [PLACEHOLDER: how long contracts, bills and payment records are kept (CA to confirm)].
  • Client shop data: until 30 days after the client cancels, then deleted (see Refunds & cancellation).

6. Security

Each shop's data is kept separate at the database level, so one shop cannot read another's. Connections are encrypted. We sign in to a client's shop only when the client asks, for a limited time, and every session is listed for the client. Error reports have personal details removed. [PLACEHOLDER: backups and any other safeguard you actually run].

7. Your rights

You can ask for a summary of the personal data we hold about you and who we shared it with; ask us to correct, complete, update or erase it; withdraw consent; and nominate someone to use these rights if you die or cannot act.

8. Grievance Officer

  • Name: Shreyas Kulkarni
  • Email: thenxtstep.co@gmail.com
  • Phone: +91 79727 26805

We acknowledge your complaint within [PLACEHOLDER: acknowledge within, e.g. 7 days] and resolve it within [PLACEHOLDER: resolve within, e.g. 30 days]. If you are not satisfied, you may complain to the Data Protection Board of India.

9. Changes

We post any change on this page with a new version and date.